If you wish to cancel your order, please contact OFour’s Customer Service call center at +971 421 56863 or by emailing us at [email protected] with your order number. As OFour tries to process orders immediately it may not always be possible to prevent an order from being dispatched. If the order has not been confirmed, a full refund will be credited back to your credit card in case you paid for your Products with a credit card or PayPal.
In case OFour has dispatched the Products to you, you will not be able to cancel the order. However, you can ask for an exchange of the Products by calling our Customer Service within 7 days from the date you received the shipment.
Exchanges & Refunds
Subject to meeting the conditions set out in this Cancelations and Exchanges section, you may call Customer Services within 7 days from the date you received it to request for the exchange. A representative will process your request for a exchange of the purchased order.
Please note that below terms will not apply to customers which have confirmed the item’s description (Size, color .. etc) through our phone call confirmation process, Therefore no refunds/cancellations will be accepted for orders that have been confirmed to our call center agents.
The exchange is to be done for the same product for a different size and is not allowed to change to a different product.
Any difference in the amounts between the exchange size is to be paid separately. If the difference amount is lower than the amount paid, the additional amount will be issued as a discount voucher for future orders.
All customized Products and any other perishable Products sales are final and no returns will be applicable to such Products.
Please note that for systems reasons, in order to receive an online credit voucher, you will need to be registered with an account on the Website.
Please note that once OFour has dispatched Products to you, you will not be able to refund the provision of any additional services carried out by OFour at your request (e.g. Gift Wrapping). As soon as OFour receives notice of your cancellation of a product or an order, OFour will refund the relevant part of the purchase price for that Product.
OFour reserves the right to refuse to provide a refund for any Products in circumstances where it is clear that the goods have been used (such as, without limitation, having their packaging tampered with or no longer being in original packaging, or the authenticity tag has been removed) or where such a refund would be prohibited by law or regulation in any country that could be held to have jurisdiction over that refund.
You will be responsible for paying for your own shipping costs for returning your Products. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of an OFour’s error then OFour will pay the return shipping costs.
Please make sure all returned items are well packaged, so as not to be damaged in the post. If returning footwear, please ensure the box is protected with an outer packaging layer.
To exchange a product for any issues with the sizing, the customer must contact us within 7 days of receiving their delivery.
The exchanges can only be done for the same product of different sizes and are not allowed to change to any other product.
If there is a difference in the pricing, the balance amount is to be paid before processing the exchange. In case the product’s price is lower, the refund of the difference amount is to be processed after the delivery of the exchanged product.
You will be responsible for paying for your own shipping costs for returning your Products on the exchange. Shipping costs are non-refundable. If the return is a result of an OFour’s error then OFour will pay the return shipping costs.
Damaged Goods/Incorrectly fulfilled Orders
If an item in your order is received damaged or is not what you ordered please notify Customer Services within 7 days from the date you received it, and they return of the item to us using the return process
If you would like OFour to replace the incorrect Product with the Product you ordered we will send you the correct Product as soon as possible. Or alternatively, you can request to initiate a refund process.
In case you choose to initiate a refund process, you will receive a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes, and any duties.
The refund amount may take from 3 to 5 days depending on the bank.
Cash on Delivery Orders
Cash on Delivery is currently available only for the customers within the UAE
For all the COD orders exceeding the amount of 500 AED, the customers are to be requested to pay a 20% advance amount