OFour delivery partners are DHL and UPS. By partnering with industry leading courier service we guarantee the best possible delivery experience to our customers.
Please allow extra processing time during public holidays in UAE or any severe weather conditions in UAE. for list of all public holidays in UAE please click here.
All orders will be shipped and delivered from 7 to 14 working days (unless specified in the product information) after order confirmation, depending on the destination country. Some orders could be delivered between 1 to 3 days subject to the availability of stock in our UAE warehouse.
You can always track your order status from this link. Once item is shipped a tracking link will be emailed to you as well as it will be visible in the order tracking page. You can always log in to your account to find out the status of your order.
- Flat Fee for All UAE local orders with a value of AED 20.
- Saudi Arabia Orders starting from AED 175 per item.
- Kuwait Orders starting from AED 150 per item.
- All other countries shipping fees varies based on courier, you can see the final shipping amount clearly visible on the checkout page.
PROCESS TO STATE MISSING ITEM OR REQUEST RETURN:
If by any chance you failed to receive your item, or one of your items is missing or defective by the courier company, you can directly reach out to [email protected] or by calling our customer care phone number +971 421 56863 between 9:00 AM to 6:00 PM. Saturday to Thursday and our team will help you resolve the issue as quickly as possible.
Commitment to Customer Service:
OFour is committed to deliver the highest standard of customer care. By reaching out to [email protected]our.com or by calling our customer care phone number +971 421 56863 between 9:00 AM to 6:00 PM. Saturday to Thursday to help you with any sizing or delivery concerns.