If you wish to cancel your order, please contact OFour’s Customer Service call center at +971 421 56863 or by emailing us at [email protected] with your order number. As OFour tries to process orders immediately it may not always be possible to prevent an order from being dispatched. If the order has not been dispatched, a full refund will be credited back to your credit card in case you paid for your Products with a credit card or PayPal.
In case OFour has dispatched the Products to you, you will not be able to cancel the order. However, you can ask to return the Products by calling our Customer Service within 7 days from the date you received the shipment.
Returns & Refunds
Subject to meeting the conditions set out in this Cancelations and Returns section, if you are not satisfied with the quality of the product you have purchased, you may call Customer Services within 7 days from the date you received it. A representative will process your request for a replacement or refund of the purchased order.
To be eligible for a refund, the Product must be unworn, unwashed, complete with original tags and/or packaging if applicable.
All customized Products and any other perishable Products sales are final and no returns will be applicable to such Products.
Refunds will be done only through the original mode of Payment e.g Debit/Credit card, PayPal, etc.
If you paid for your Products with cash on delivery, you can choose to either:
- receive an online credit voucher for the same refund amount that can be used for future purchase on the Website; or
- receive a cheque of the refund amount that will be sent by OFour after the collection of the Products
- Bank transfer
Please note that for systems reasons, in order to receive an online credit voucher, you will need to be registered with an account on the Website.
Please note that once OFour has dispatched Products to you, you will not be able to refund the provision of any additional services carried out by OFour at your request (e.g. Gift Wrapping). As soon as OFour receives notice of your cancellation of a product or an order, OFour will refund the relevant part of the purchase price for that Product.
OFour reserves the right to refuse to provide a refund for any Products in circumstances where it is clear that the goods have been used (such as, without limitation, having their packaging tampered with or no longer being in original packaging, or the authenticity tag has been removed) or where such a refund would be prohibited by law or regulation in any country that could be held to have jurisdiction over that refund.
You will be responsible for paying for your own shipping costs for returning your Products. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the return is a result of an OFour’s error then OFour will pay the return shipping costs.
Please make sure all returned items are well packaged, so as not to be damaged in the post. If returning footwear, please ensure the box is protected with an outer packaging layer.
To exchange a product for any issues with the sizing, the customer must contact us within 7 days of receiving their delivery.
The exchanges can only be done for the same product of different sizes and are not allowed to change to any other product.
If there is a difference in the pricing, the balance amount is to be paid before processing the exchange. In case the product’s price is lower, the refund of the difference amount is to be processed after the delivery of the exchanged product.
You will be responsible for paying for your own shipping costs for returning your Products on the exchange. Shipping costs are non-refundable. If the return is a result of an OFour’s error then OFour will pay the return shipping costs.
Damaged Goods/Incorrectly fulfilled Orders
If an item in your order is received damaged or is not what you ordered please notify Customer Services within 7 days from the date you received it, and they return of the item to us using the return process
If you would like OFour to replace the incorrect Product with the Product you ordered we will send you the correct Product as soon as possible. Or alternatively, you can request to initiate a refund process.
In case you choose to initiate a refund process, you will receive a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes, and any duties.
The refund amount may take from 3 to 5 days depending on the bank.